Change Man­age­ment & Post Go-Live

We train & support

Change hap­pens, and solu­tions need to keep up with that. We run change man­age­ment and upskilling ser­vices, on-going sup­port, main­te­nance, and con­sult­ing, appli­ca­tion man­age­ment, and process out­sourc­ing services.

Change Management & Internal Marketing

It’s easy to rede­fine a process. It’s even rel­a­tive­ly easy to set up a new sys­tem and get it up and run­ning. But hav­ing done that, you’re not quite done. To engage peo­ple with a new way of how things work, to intro­duce a sys­tem and fas­ci­nate them with the pos­si­bil­i­ties, to over­come frus­tra­tion caused by chang­ing old behav­iours is quite an effort in communication.

With our expe­ri­ence of numer­ous imple­men­ta­tions and the change man­age­ment and inter­nal mar­ket­ing activ­i­ties required to ensure a full orga­ni­za­tion­al and not just a tech­ni­cal go-live, we’re hap­py to sup­port you. 

Custom Training & Documentation

One part of every change man­age­ment ini­tia­tive is to train your users: users of dif­fer­ent tar­get groups, users with dif­fer­ent use cas­es, users with diverg­ing sce­nar­ios, back­grounds, and expe­ri­ences. Just one type of train­ing does­n’t help them all. Also, giv­en a dis­trib­uted audi­ence, you might also need to think about dif­fer­ent train­ing meth­ods: on-site, remote, vir­tu­al.

We help you to design to-the-point train­ings, con­cepts, and mate­ri­als, doc­u­ments or ses­sions. We help you not just to teach peo­ple how to tech­ni­cal­ly use a sys­tem, but also how to ben­e­fit from it in the flow of their process and requirements. 

Support, Maintenance & Consulting

One tends to think just of the things that are straight ahead. Dur­ing an imple­men­ta­tion, for exam­ple, of the tasks imme­di­ate­ly need to be tak­en care of. How­ev­er, we strong­ly encour­age you to plan ahead and already build up the oper­a­tions, admin­is­tra­tion, and sup­port team already dur­ing the imple­men­ta­tion to gov­ern the process­es and sys­tem lat­er on.

As such activ­i­ties on the busi­ness side as well as from a helpdesk per­spec­tive might require sup­port, main­te­nance or even con­sult­ing, we’re hap­py to also accom­pa­ny you through that part of the HR IT life­cy­cle and offer you the knowl­edge and the resources to keep a good sys­tem run­ning and to ensure prop­er han­dling of all poten­tial issues. 

Application & Release Management

A sys­tem might run, but it will change. Espe­cial­ly in a Soft­ware-as-a-Ser­vice (SaaS) sce­nario, you might need to think about how to han­dle changes in the sys­tem and its con­fig­u­ra­tion, about how to review, test, dis­trib­ute, and com­mu­ni­cate releas­es as well as how to doc­u­ment them prop­er­ly. This is very impor­tant in reg­u­lat­ed envi­ron­ments or indus­tries that need to com­ply to cer­tain stan­dards like 21 CFR Part 11 or EU Annex 11.

With our expe­ri­ence through a wide range of indus­tries, we offer you best prac­tices and our sup­port to han­dle the appli­ca­tion and release man­age­ment eas­i­ly. This is how you can ben­e­fit from change. 

Outsourced Administration & Support

Hav­ing set up a sys­tem to facil­i­tate and sim­pli­fy your process­es, you might not want to both­er with the main­te­nance of data, the enter­ing of lists, the draw­ing of reports, or any oth­er admin­is­tra­tive activ­i­ty. We offer you expe­ri­enced resources to out­source such activ­i­ties to ensure that you can focus on your busi­ness and the out­come of using HR IT sys­tems, but not being required to do day to day work in it on your own.

Besides out­sourced admin­is­tra­tion, we can also can offer you the out­sourc­ing of your sup­port mod­el, be it first, sec­ond, or third lev­el support. 

Business & Deployment Support

Every­thing starts some­where, as does the usage of an HR IT sys­tem: maybe in one depart­ment, maybe in one busi­ness unit, maybe in one coun­try. Hav­ing achieved this ini­tial go-live and hav­ing cre­at­ed the com­mit­ment and the sat­is­fac­tion in your HR stake­hold­ers as well as in your employ­ees, you might want to extend the usage to oth­er areas, oth­er loca­tions, oth­er enti­ties.

We’re hap­py to sup­port you in the roll­out to oth­er busi­ness­es and to sup­port local deploy­ments, tak­ing into account specifics of these new tar­gets groups but still tak­ing care of the over­all gov­er­nance and the already estab­lished guidelines.