If you con­tact us by tele­phone, we process your per­son­al data in order to han­dle your enquiry. To auto­mat­i­cal­ly receive and han­dle incom­ing calls, we use an AI-sup­port­ed tele­phone assis­tant. This process­es the con­tent of the con­ver­sa­tion on our behalf in order to record, for­ward or answer your request. In doing so, auto­mat­ic speech recog­ni­tion (speech-to-text), seman­tic analy­sis (nat­ur­al lan­guage pro­cess­ing) and, where applic­a­ble, speech out­put (text-to-speech) are used.

The con­tent of con­ver­sa­tions may be record­ed, tran­scribed or doc­u­ment­ed. This only hap­pens if you were informed accord­ing­ly at the begin­ning of the con­ver­sa­tion and con­tin­ue the con­ver­sa­tion. You can end the con­nec­tion at any time to avoid processing.

In par­tic­u­lar, your state­ments dur­ing the con­ver­sa­tion, tech­ni­cal con­nec­tion data (date, time, dura­tion) and, where applic­a­ble, vol­un­tar­i­ly pro­vid­ed mas­ter data such as name or tele­phone num­ber are processed. In addi­tion, inter­ac­tion data, for instance on the con­duct of the con­ver­sa­tion or on call inter­rup­tions, is processed.

If we have asked for your con­sent and you have giv­en it, the legal basis for the pro­cess­ing is Art. 6(1)(a) GDPR. If we have not asked for your con­sent, the legal basis for the pro­cess­ing is Art. 6(1)(f) GDPR. Our legit­i­mate inter­est then lies in the effi­cient and scal­able han­dling of your tele­phone enquiry. Where the pro­cess­ing is nec­es­sary for the per­for­mance of a con­tract with you or for the imple­men­ta­tion of pre-con­trac­tu­al mea­sures in response to your enquiry, the legal basis for the pro­cess­ing is addi­tion­al­ly Art. 6(1)(b) GDPR.

For the tech­ni­cal imple­men­ta­tion, the provider uses sub­proces­sors, in par­tic­u­lar for host­ing, speech recog­ni­tion and seman­tic analy­sis. In this con­text, per­son­al data may also be trans­ferred to the USA. Where an ade­qua­cy deci­sion of the Euro­pean Com­mis­sion pur­suant to Art. 45 GDPR exists, the trans­fer takes place on that basis; the providers con­cerned have in this respect joined the EU-US Data Pri­va­cy Frame­work. Where no such deci­sion exists, the trans­fer takes place on the basis of EU Stan­dard Con­trac­tu­al Claus­es pur­suant to Art. 46(2)(c) GDPR and sup­ple­men­tary pro­tec­tive mea­sures. The require­ments of Art. 44 GDPR are com­plied with.

To improve speech pro­cess­ing, pseu­do­nymised data may be used for train­ing pur­pos­es. Trac­ing back to indi­vid­ual per­sons is there­by exclud­ed or con­sid­er­ably hin­dered. A deci­sion based sole­ly on auto­mat­ed pro­cess­ing with­in the mean­ing of Art. 22 GDPR does not take place.

We store the data referred to only for as long as is nec­es­sary for the stat­ed pur­pos­es. The data is then auto­mat­i­cal­ly delet­ed or anonymised. Fur­ther infor­ma­tion on the ser­vice used, the scope of the data pro­cess­ing, and the tech­nolo­gies and pro­ce­dures involved in using the ser­vice can be found below in the fur­ther infor­ma­tion on the ser­vice we use and under the links pro­vid­ed there: